Last updated: 10 September 2026
DARE Homes Pty Ltd (ACN [insert], ABN [insert]) ("DARE Homes", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with our website at darehomes.com.au, our applications, buyer and member portals, downloads, competitions, forms, sales and display centres, events and other digital and offline services (collectively, the "Services").
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles ("APPs") and, where applicable, the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
1. What personal information we collect
The personal information we collect depends on how you interact with us. It may include:
Identity and contact details: your name, email address, phone number, postal address, suburb of interest and preferred contact method.
Enquiry and buyer information: the home designs, packages, communities, display homes or estates you are interested in, your budget, land status, timeframe, household details, finance status and any preferences or requirements you share with us.
Account information: username, password (stored in encrypted form), profile details and preferences for any buyer, member or portal account you create.
Transactional information: contract, deposit, variation, selection and settlement details where you enter into a contract with us.
Communications: the content of emails, SMS, messaging app conversations, web chats, contact forms, feedback, reviews and recorded phone calls with our team, sales consultants or partners.
Marketing preferences: subscription status, campaign engagement and unsubscribe requests.
Event and display centre information: sign-in details when you attend a display home, open home, sales event or private appointment.
Device and usage information: IP address, device type, browser, operating system, referring URL, pages visited, time on page, clicks, form interactions and approximate location, collected through cookies and similar technologies.
Sensitive information: we do not seek to collect sensitive information. If it is reasonably necessary (for example, accessibility requirements at an event), we will only collect it with your consent.
2. How we collect personal information
We collect personal information:
directly from you when you submit an enquiry, register interest, create an account, subscribe to updates, download a brochure or plan, book an appointment, attend a display or event, enter a competition, or contact us by phone, email, SMS or messaging;
automatically when you use the Services, through cookies, pixels, tags and analytics tools;
from third parties, including referral partners, land developers, real estate agents, mortgage brokers, our sales consultants, franchisees, and marketing, advertising and lead generation providers where you have consented to your details being shared with us; and
from publicly available sources where relevant to a genuine enquiry or transaction.
If you provide personal information about another person (for example, a co-purchaser), you confirm that you are authorised to provide it and that they have been made aware of this Privacy Policy.
3. Why we collect, hold and use personal information
We collect, hold and use personal information to:
respond to your enquiries and provide information about our designs, packages, communities, display homes and events;
manage the sales process, including quoting, tender, selections, contracts, deposits, variations, siting and settlement;
operate and improve the Services, including accounts, portals, apps and internal tools;
send you marketing communications about products, services, offers, events and content we think may interest you, where permitted by law;
run competitions, promotions and events;
personalise your experience and measure the effectiveness of our marketing and advertising;
carry out research, analytics, reporting and business improvement;
verify identity, prevent fraud, maintain security and enforce our terms;
comply with our legal, regulatory, tax, insurance and record-keeping obligations; and
for any other purpose you have consented to or that would be reasonably expected.
4. Cookies and similar technologies
The Services use cookies, pixels, tags, local storage and similar technologies to operate features, remember your preferences, measure performance, and support marketing and remarketing. These technologies may be set by us or by third-party providers, including analytics, advertising and social media platforms.
You can control cookies through your browser or device settings. Disabling cookies may affect the availability or functionality of parts of the Services.
5. Marketing communications
Where permitted by law, we may send you marketing communications about DARE Homes and related offerings by email, SMS, MMS, messaging apps, phone and post.
You can opt out of marketing communications at any time by:
clicking the unsubscribe link in any marketing email;
replying STOP to a marketing SMS;
updating your preferences in your account or portal; or
contacting us using the details at the end of this policy.
Even if you opt out of marketing, we will continue to send you transactional and service-related communications about your enquiry, account, contract or purchase.
6. Call recording
We may record inbound and outbound phone calls with our team and authorised representatives for quality assurance, training, coaching, dispute resolution and compliance purposes. Where a call is being recorded, you will be advised at the start of the call and may ask for the recording to stop.
7. Who we disclose personal information to
We may disclose your personal information to:
our related entities, group companies and brands;
our sales consultants, display home teams, franchisees and authorised representatives;
land developers, real estate agents, project partners and referral partners involved in the specific community, estate or package you have enquired about;
our contractors, suppliers and service providers, including hosting, cloud storage, CRM, marketing automation, email, SMS, analytics, advertising, call tracking and recording, payment, identity verification and IT support providers;
professional advisers, including lawyers, accountants, auditors and insurers;
government, regulatory and law enforcement bodies where required or authorised by law; and
any party in connection with a proposed or actual sale, merger, restructure or transfer of all or part of our business.
We require our service providers and partners to handle personal information in a manner consistent with this Privacy Policy and applicable privacy laws.
8. Overseas disclosure
Some of our service providers and infrastructure are located outside Australia, including in the United States, the European Union, the United Kingdom and other countries where our cloud, analytics, marketing and communications providers operate. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.
9. How we store and protect personal information
We hold personal information in a combination of secure electronic systems and, where necessary, physical files. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including access controls, authentication, encryption in transit, backups, monitoring and staff training.
No method of transmission or storage is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately.
We will retain personal information for as long as necessary to fulfil the purposes it was collected for, to comply with our legal, tax and regulatory obligations, and to resolve disputes and enforce our agreements. When it is no longer required, we will take reasonable steps to destroy or de-identify it.
10. Accessing and correcting your personal information
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time and in accordance with the Privacy Act. There is generally no charge for making a request, although a reasonable cost may apply for retrieving or providing information in certain formats.
We may need to verify your identity before providing access. In limited circumstances we may decline a request, in which case we will explain why and how you can seek review.
11. Complaints
If you believe we have breached the APPs or mishandled your personal information, please contact our Privacy Officer using the details below. We will acknowledge your complaint promptly and aim to respond substantively within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner ("OAIC"):
Website: oaic.gov.au
Phone: 1300 363 992
12. Children
The Services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be available on the Services and will show the "Last updated" date. Where changes are material, we will take reasonable steps to notify you.
14. Contact us
For any privacy questions, requests or complaints, please contact:
Privacy Officer, DARE Homes Pty Ltd
[insert registered office address]
Email: [insert privacy email]
Phone: [insert contact number]
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